VoodooDreams Privacy Policy

At Voodoo Dreams, we take your privacy seriously and are fully committed to protecting the personal data you share with us when you play, register or browse our platform. This Privacy Policy explains how we, SuprPlay Limited (registered in Malta under company number C-74595, trading as VoodooDreams Casino), collect, use, store and protect your information when you interact with our site. We are licensed and regulated in Great Britain by the Gambling Commission under licence number 000-048695-R-327029-011, and we also hold licences from the Malta Gaming Authority and the Swedish Gambling Authority. By using our services, you consent to the practices described in this policy.

Information We Collect

Here at VoodooDreams, we collect a range of information to verify your identity, process transactions and provide you with a safe gaming environment. When you create an account through our voodoo dreams login page, we gather your name, date of birth, address, email, phone number and payment details. As you play our voodoo dreams slots and enjoy our live casino tables, we also collect data about your gaming activity, betting patterns and session history.

• We collect registration details provided when you sign up, including proof of identity and address for verification purposes
• We record transaction data relating to deposits, withdrawals and bonus activity
• We log technical information such as your IP address, device type, browser and operating system
• We track gameplay activity across our voodoo dreams casino games, including slots, live dealer tables and tournaments
• We store communication records from our LiveChat and email support channels

How We Use Your Information

Our VoodooDreams platform uses the information we collect to operate our services responsibly and to comply with our regulatory obligations. We use your data to verify your age and identity, process payments through methods such as Trustly, PayPal, Visa and MasterCard, and to detect and prevent fraud or money laundering. We also use your information to manage our VoodooDreams Magic loyalty programme, calculate Experience Points and Spirit Points, and administer promotions such as our welcome offer and weekly cashback.

• We use your data to confirm you are a permanent resident of the United Kingdom and eligible to access our services
• We use your information to communicate important account updates, security notices and promotional offers
• We use your gaming history to apply responsible gambling tools such as deposit, loss and wagering limits
• We use your data to respond to complaints and support requests submitted via support-uk@voodoodreams.com

Cookies and Tracking Technologies

We at VoodooDreams use cookies and similar technologies to enhance your experience on our site, remember your preferences and analyse how our platform is used. Cookies help us recognise you when you return to our voodoodreams login page and allow us to keep our voodoo dreams casino app running smoothly across desktop, iOS and Android devices. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

Our Voodoo Dreams operations may require us to share your information with trusted third parties who help us deliver our services. We share data with payment providers to process deposits and withdrawals, with identity verification partners to confirm your eligibility, and with regulatory bodies including the Gambling Commission when required by law. We may also share limited information with our sister brands operating under the SuprPlay Group licence, such as Duelz, NYspins and LosVegas, particularly for the purposes of self-exclusion enforcement.

• We disclose information to game providers such as NetEnt, Pragmatic Play and Evolution to enable gameplay and record outcomes accurately
• We share data with fraud prevention and anti-money laundering agencies where legally required
• We may share information with law enforcement authorities upon lawful request
• We never sell your personal data to third parties for marketing purposes without your explicit consent

Data Security

We at VoodooDreams implement industry-standard security measures to protect your personal and financial information from unauthorised access, loss or misuse. Your funds are held in segregated designated client bank accounts, and we use encryption technology to safeguard data transmitted through our voodoodreams casino login process. While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure, and we encourage you to keep your login credentials confidential.

Data Retention

Our VoodooDreams policy is to retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting and legal requirements. Accounts that remain inactive for 12 months are classified as inactive, and after 30 months without activity, a monthly administration fee of 5 GBP may apply. Where balances remain untouched for 5 years, we may donate the funds to charitable causes in accordance with our terms.

Your Rights

As a player at Voodoo Dreams, you have a number of rights concerning your personal data under applicable data protection law. You may request access to the information we hold about you, ask us to correct inaccuracies, or request that we delete your data where legally permissible. You also have the right to object to certain processing activities and to withdraw consent for marketing communications at any time.

• You have the right to request a copy of the personal data we hold about you
• You have the right to ask us to correct or update inaccurate information
• You have the right to request erasure of your data, subject to our legal retention obligations
• You have the right to opt out of marketing emails and promotional messages
• You have the right to lodge a complaint with the relevant supervisory authority

Responsible Gambling and Data Use

We at VoodooDreams use your account data to support responsible gambling measures, including deposit, loss, wagering and session limits, reality checks and self-exclusion tools. If you choose to self-exclude, your information is retained and shared across all SuprPlay brands to ensure the exclusion is enforced effectively. We also participate in GamStop, the UK's national self-exclusion scheme, and process related data accordingly.

International Data Transfers

Because our VoodooDreams operations involve partners and service providers located outside the United Kingdom, your data may occasionally be transferred internationally. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection consistent with UK and EU data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that a person under 18 has provided us with information, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of any material changes by posting the updated policy on our site, and we encourage you to review it periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your data protection rights, please contact our support team via LiveChat, available 24/7, or by emailing support-uk@voodoodreams.com. We are here to assist you and to ensure your experience with us remains safe, transparent and secure.