VoodooDreams Terms and Conditions

Welcome to Voodoo Dreams, the online casino operated by SuprPlay Limited, a company incorporated under the laws of Malta with company registration number C-74595, registered address Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. We are part of the SuprNation Group, established in 2015, and our sister sites operating under the same licence include Duelz.com, NYspins.com and LosVegas.bet. By accessing VoodooDreams, creating an account, or using any of our services, you agree to be bound by these terms and conditions in full.

Our Licence and Regulation

We are licensed and regulated in Great Britain by the Gambling Commission under licence number 000-048695-R-327029-011, account number 48695. Our operations are also displayed under the Malta Gaming Authority and the Swedish Gambling Authority (Spelinspektionen). We have been recognised with the EGR Marketing and Innovation Awards 2018, the EGR Operator Awards 2018, and the EGR Nordics Awards 2019, reflecting our commitment to quality and player experience across the Voodoo Dreams platform.

Eligibility and Restricted Jurisdictions

To use our services, you must be at least 18 years old and a permanent resident of the United Kingdom. Restricted Jurisdictions are defined as any jurisdictions other than the United Kingdom, and we require every player to declare their permanent residency status when registering with VoodooDreams. Persons located in or resident of a Restricted Jurisdiction, including temporary visitors, are strictly prohibited from accessing our site. We also bar residents of FATF black-list jurisdictions, including North Korea, Iran and Myanmar, as well as residents of FATF grey-list jurisdictions.

Account Registration and Currency

When you sign up at Voodoo Dreams, we require accurate personal information, and you agree not to open more than one account. GBP is our default currency for customers in Great Britain, and only GBP is accepted on our platform. We reserve the right to close or suspend any duplicate accounts identified, and a 10% administrative fee, minimum 30 GBP, will apply to such cases.

Deposits and Withdrawals

All deposits made through our casino are instant and free of charge. We accept Trustly and Paysafecard from 10 GBP, while Bank, Apple Pay, Visa, MasterCard, Skrill, Neteller and PayPal require a minimum of 20 GBP. We strictly prohibit credit cards, cash, cheques, company cards and jointly owned payment methods; if we identify that credit card funds have indirectly funded play, we will disable the associated payment method.

Our withdrawals are free of charge with instant transfer times once processed, though internal processing may take up to 72 hours. Trustly and Bank withdrawals range from 20 to 20,000 GBP, while other listed methods range from 20 to 10,000 GBP. We remit withdrawals to the original source of funds wherever possible and only in the name of the registered account holder. We may apply an administrative fee of 5% of the requested amount, or 5 GBP, whichever is higher, if a withdrawal is requested without the deposit having been staked. Additional verification will be carried out on deposits exceeding 1,700 GBP.

Betting Limits and Bonus Restrictions

In accordance with regulatory requirements, we set a maximum slot stake of 5 GBP per spin for players aged 25 and over, and 2 GBP for players aged 18 to 24. When playing with bonus funds, we limit stakes to 2 GBP per bet or spin until wagering requirements are met. Your customer funds are held by us in segregated designated client bank accounts at the Gambling Commission's "Not Protected" level, and bonus money cannot be withdrawn directly.

Welcome Offer and Promotions

At Voodoo Dreams, we offer new UK players aged 18 and over a welcome bonus: deposit 25 GBP and receive up to 140 free spins across seven consecutive days on selected games. Our VoodooDreams free spins are distributed as 20 per day, each on a different featured title, and must be manually claimed via the pop-up on login before 23:59 local time. Winnings from our welcome package are credited as bonus funds with x10 wagering, capped at 100 GBP per daily set. This offer forms part of our voodoo dreams casino welcome bonus and is limited to one per person, household, device and IP address.

We also run a Weekly Cashback promotion, crediting 5% of your previous week's net spend as real money every Friday, with no wagering attached. Our Drops & Wins campaign, run in partnership with Pragmatic Play, features daily tournaments and Wheel Drops with prizes up to 100,000x your bet. Standard wagering across our bonuses is x10, and deposited funds are always used before bonus funds in your account.

Our Loyalty Programme - VoodooDreams Magic

Our Voodoo Dreams Magic loyalty programme rewards you with Experience Points (XP) and Spirit Points (SP) on every winning bet and closed game session. XP determines your Voodoo level, unlocking new Spells as you progress, while SP builds a debt paid out proportionally to your wins. We use these Spirit Magic spells to deliver real cash and free spins directly, withdrawable without further wagering once released.

Responsible Gambling

We take player protection seriously and provide tools including deposit, loss, wagering and session limits, reality checks, self-assessment tests, and time-outs ranging from 24 hours to six weeks. We offer self-exclusion for a minimum of six months, applied across all SuprPlay brands, and we participate in GamStop. If your account becomes inactive after 12 months or dormant after 30 months, we may apply a 5 GBP monthly administration fee once the balance cannot be returned to you.

Games and Fair Play

Our VoodooDreams library features over 1,600 slots, live casino tables, table games and jackpot titles from providers including NetEnt, Microgaming, Pragmatic Play and Evolution. Displayed jackpot values across our progressive games are illustrative and update only on page load; the valid amount is the one recorded in our system at the time of eligible gameplay. All jackpot games are excluded from bonus fund play across our voodoo dreams slots collection.

Complaints and Governing Law

If you have a complaint, we will respond within eight weeks, and unresolved disputes may be escalated to eCOGRA. These terms and conditions are governed by the laws of England and Wales, and any disputes arising from your use of VoodooDreams will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically, and your continued use of Voodoo Dreams after any changes constitutes your acceptance of the revised terms.